Shipping policy

Shipping Policy

DaysGoneBy is an online clothing store. Our products are made to order and fulfilled by third-party production partners.

Order Processing

Orders normally require 2–5 business days to be produced before shipping. Processing may take longer during busy periods or public holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times after production are:

Australia: 3–12 business days
United States: 3–8 business days
Canada: 5–12 business days
United Kingdom and Europe: 5–12 business days
Other international destinations: 7–20 business days

These delivery times are estimates and are not guaranteed. Customs processing, carrier delays, public holidays and circumstances outside our control may affect delivery.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment. The cost depends on the products ordered and the delivery destination.

International Orders

International customers may be responsible for customs duties, import taxes or other fees charged by their country. DaysGoneBy does not control or collect these charges.

Separate Packages

Products may be fulfilled from different facilities. Orders containing multiple items may arrive in separate packages at different times.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact support@daysgoneby.shop immediately. Address changes may not be possible after production or shipping has begun.

Delayed or Missing Orders

If tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, contact support@daysgoneby.shop. Please include your name and order number so we can investigate.