Refund policy

DaysGoneBy products are made to order after your purchase is confirmed.

Order cancellations

You may request an order cancellation within 24 hours of purchase, provided production has not already begun. To request a cancellation, contact us immediately at support@daysgoneby.shop.

Once production has started, orders cannot be cancelled or refunded for change of mind.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery at support@daysgoneby.shop.

Please include your order number, a description of the problem, and clear photographs showing the issue. We will review the claim with our fulfilment partner. If the claim is approved, we will provide a replacement or refund at no additional cost.

Please do not return an item unless we provide return instructions.

Change-of-mind and incorrect-size returns

Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or personal preference, except where required by applicable consumer law.

Please check the product description and size guide carefully before placing your order.

European Union 14-day cooling-off period

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable EU consumer law.

The item must be unworn, unused, with its tags attached, and in its original packaging. Proof of purchase is also required. Contact us at support@daysgoneby.shop before returning anything so that we can provide instructions.

For change-of-mind returns under this provision, the customer is responsible for return shipping costs unless applicable law requires otherwise. This does not apply when an item is damaged, defective, or incorrect.

Refunds

We will notify you when your claim has been approved or when a required return has been received and inspected.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed since your refund was approved, contact us at support@daysgoneby.shop.

Australian consumer rights

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law or other applicable consumer protection laws.